I can’t find the badge that I need, why?
It is most likely the MoD does not yet have a digitised version of your badge, please complete the badge request form and we will then pass this request onto the appropriate department who will then prioritise the badges with the most requests. We will notify you when we have your badge available on the site.
Can I save the details I have already entered while I await a badge to be digitised?
Yes, you can save your information by creating a user name and password for your account, you can then come back to it at any time to complete your purchase.
Can I buy more than one of the same plate and what postage will I pay?
Yes, you can buy as many of the same plates as you wish. For one or two plates we suggest individual postage however three or more would be sent by courier at a set cost of £15.00 in the UK.
I wish to have my plate sent abroad, is that possible?
Yes, please click the international postage link to find the appropriate cost for your destination. If you are unable to find your destination, please save your order in your account and send us a request for detailed postal charges. We will endeavour to respond to you within 48 hours.
My plate has arrived damaged, what do I do?
Please email us within 7 days of receipt with details of your order number and address, along with a photograph of the damage. We will then confirm receipt of this and arrange for a replacement plate to be manufactured and sent to you in a timely manner.
I have received my plate and now decided that I have changed my mind about it, can I have a refund?
Unfortunately because the plates are manufactured just for you and are therefore unique, we are unable to take returns.
I would like a plate for my grandfather but I don’t know which service or regiment he served with, can you help?
Unfortunately, we are unable to provide this very specialised service however we have provided a number of links to websites that do specialise in ancestry / service history searches that should be able to help you. Please note that some of these are chargeable services.